
CUSTOM APPAREL FAQs
Got questions? Fair enough. From screen printing and embroidery through to artwork setup, turnaround times and garment choices, here’s a breakdown of the things we get asked most often.



What services do you offer?
We offer screen printing, embroidery, custom illustration, retro mascot design, apparel sourcing and merch production for brands, businesses, churches, events and creatives across Australia.
What is screen printing?
Screen printing is a traditional printing method where ink is pushed through a mesh screen directly onto a garment. Each colour in a design is separated onto its own screen and printed layer by layer.
The result is a durable, high quality print with bold colours and a premium feel that lasts for years when cared for properly.
How are screens made?
Before printing, artwork is separated and exposed onto coated mesh screens using UV light. This process is often called “burning screens.”
Once exposed and washed out, the design becomes a stencil that allows ink to pass through only where the artwork exists.
What are halftones?
Halftones are tiny dots used in screen printing to simulate gradients, shading and photographic detail using limited ink colours.
Rather than printing smooth fades digitally, screen printing creates the illusion of tones through dot patterns. This is commonly used in vintage style prints, distressed graphics and detailed artwork.
What garments do you print on?
We can source and print on:
tees
hoodies
workwear
hats
crewnecks
jackets
tote bags
uniforms
promotional apparel
We primarily work with quality garments that are built to last and feel good to wear.
What is embroidery?
Embroidery uses thread stitched directly into garments to create durable, textured branding and graphics. It’s commonly used on:
hats
workwear
hoodies
polos
jackets
Embroidery offers a premium finish and excellent durability.
What is digitisation?
Before embroidery can happen, artwork needs to be converted into a stitch file that embroidery machines can read. This process is called digitisation.
Digitisation determines:
stitch direction
density
layering
thread paths
Good digitisation is one of the biggest factors in clean embroidery results.
Do you offer design services?
Yep.
We offer:
custom illustration
vintage inspired graphics
retro mascot design
apparel layout design
print ready artwork preparation
Whether you’ve got a finished concept or just a rough idea, we can help shape the creative direction.
What file types do you need?
Preferred file types include:
AI
EPS
PDF
SVG
High resolution PNG
Don’t stress if you don’t have those though. Send through whatever you’ve got and we’ll help assess it.
Is there an artwork fee?
Artwork cleanup, redraws, vector conversions or custom design work may incur an artwork fee starting from $150 AUD depending on the complexity of the project.
What is your turnaround time?
Our standard turnaround time is generally 7–10 business days
This may vary depending on:
garment availability
artwork approval timing
order size
production schedule
Do you offer rush orders?
Yep. Rush orders are available depending on our production schedule.
Rush turnaround:
Approximately 3 business days
Additional rush fees will apply.
Is there a minimum order quantity?
Minimums can vary depending on the type of job, garment and print method, but most screen printing jobs start around 10 garments.
If you’re unsure, just reach out and we’ll point you in the right direction.
Can I supply my own garments?
In some cases, yes. But it's not really the done thing for us. They would have to be really special garments.
Please note that printing on customer supplied garments is done at the customer’s risk and we cannot guarantee replacements if issues occur during production.
Do you provide mockups before printing?
Absolutely.
Artwork proofs and mockups are supplied before production begins so you can approve:
sizing
placement
colours
garment selections
spelling
Nothing goes into production without approval.
How long do prints last?
With proper care, screen printed and embroidered garments can last for years.
For best results:
cold wash only
wash inside out
avoid tumble drying
do not iron directly onto prints
Do you ship Australia wide?
Yep. We ship merch Australia wide from Western Sydney.
Shipping times vary depending on your location and courier service.
What kind of clients do you work with?
We work with:
brands
cafes
churches
events
trades
bands
gyms
creators
local businesses
apparel labels
Basically anyone chasing merch that doesn’t suck.
Can you help if I don’t know exactly what I want yet?
Definitely.
A big part of what we do is helping shape ideas into wearable merch. Whether you’ve got a clear vision or just a rough feeling you’re chasing, we can help guide the process from concept through to finished product.
No boring merch.
Cheers
Ben & Taren
Chief Ink Slinger & the Assistant (to the) Print Shop Manager
RETRO
MASCOTS
VINTAGE
ILLUSTRATIONS
Playful, nostalgic and full of personality. Inspired by vintage cartoons, Americana, surf culture, old school branding and weird little characters that somehow just work.
Illustration driven merch inspired by the vibes, it could be a start up tech company but it feels like outdoor culture, folk art, vintage signage and storytelling. Less mascot, more world building.




Need some design help?
Start a design Brief by clicking a button below. Otherwise jump on a phone call with us now.


